Focus on the Problem or the Solution?

by Kevin Jones on June 2, 2010

Which do you focus on, the problem or the solution?  Josh Makower says the problem.  Why?  When you focus on the solution you have closed yourself off to all the other possibilities.

Case in point.  I heard a story once (and I will probably butcher it, but no matter) where a breakfast cereal plant was getting empty boxes coming down the production line in unpredictable intervals.  The solution?  Buy an expensive piece of equipment that weighed each box as it passed over and then remove it from the line, right?  Of course.

That worked until it didn’t.  It broke down.  So what do you do?  One clever employee grabbed a fan and put it up to the production line and turned it on.  Any empty box would be blown off of the line.  Done.

Of course there needs to be a point at which there is a decision.  Especially if there is a purchase to be made.  But most problems don’t require a purchase, only a solution with given resources.

My point: Be open to possibilities even when you think you know the answer.  Too often, one variable changes (or is discovered) in the process.  If you are stuck on the solution, you may not recognize that what was the right solution previously is now the wrong solution.

Iterate.

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  • Lauchlin

    Isn't this just a misunderstanding of what it is to 'think of the solution'? Thinking of the solution entails a critical look at options that would effectively solve the problem, instead of concentrating on why something is a problem.

    Otherwise you are simply saying that people are blindly groping for the solution without considering what the problem is. Instead, isn't it more productive to think of things that solve the problem, instead of what makes the problem so difficult to solve?

  • http://engagedlearning.net Kevin D. Jones

    I feel that this has mostly to do with analyzing the situation. Too often we jump to conclusions – prescribing a remedy without actually thinking through it. If we step back and really think about it, we can come up with some great solutions. But to often, especially in business, we go for the quick fix because we don't have a lot of time to give to the latest problem.

    But your point is well taken.

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